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Copyright © 2013 Simply Wines

• Privacy Policy

  Privacy Policy

  x

  This following document sets forth the Privacy Policy for the Company Simply Wines Pty Ltd website, www.simplywines.net.au & www.simplywines.com.au.

  Simply Wines Pty Ltd is committed to providing you with the best possible customer service experience. Simply Wines Pty Ltd is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

  Collection of your personal information

  There are many aspects of the site that can be viewed without providing personal information, however, to purchase products from the Simply Wines Pty Ltd website you are required to submit personally identifiable information. This may include but not limited to a unique username and password, credit card details, Paypal details, or provide sensitive information in the recovery of your lost password.

  Sharing of your personal information

  We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Simply Wines Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

  Use of your personal information

  For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

  From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

  Changes to this Privacy Policy

  Simply Wines Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

  Accessing Your Personal Information

  You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Simply Wines Pty Ltdreserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

  Contacting us

  Simply Wines Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

  Call: 0400 006 505

  Post: PO BOX 1214 Hampton North, 3188, Melbourne, Victoria, Australia

  E-mail: sales@simplywines.net.au

   
• Security policy

  Security policy

  x

  INTRODUCTION

  Simply Wines Pty Ltd has taken reasonable precautions to ensure that your transactions and personal information are safe. Your transactions with Simply Wines Pty Ltd are protected by Extended Validation SSL certificates, that are currently the highest industry-standard encryption system used across the web.

  SSL stands for Secure Sockets Layer. It is a system which exists partly in your Internet browser and partly on our web server computer. It encrypts (or encodes) your signals before sending them to our system using a special algorithm that is unique to Simply Wines Pty Ltd. We use the latest encryption technology to ensure that your information is sufficiently scrambled as it passes over the Internet.

  Extended Validation (EV) SSL certificates as used by Simply Wines Pty Ltd will trigger high security Web browsers to display a green address bar with the name of the organization that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard.

  PAYMENTS

  Simply Wines Pty Ltd uses a separate credit card transaction gateway provided by the National Australia Bank (NAB) to process your credit card transactions via the EFTPOS banking network. This payment option uses 128-bit SSL encryption and combination of Credit Authorisation Software and a Secure Encryption Device (EFTPOS terminal).

  On the credit card transaction system, several screens appear during the payment process. By clicking on the "Pay Now" button you will be directed to the National Australia Bank’s Internet Payment Service. After entering your credit card details you will be returned automatically to Simply Wines Pty Ltd website and we will send you an e-mail confirming the transaction.

  Simply Wines Pty Ltd also accepts payment via PayPal, thus allowing users to make purchases via Visa and Mastercard credit/debit cards or via funds transfer from their PayPal account.

  After entering your credit card details or transferring funds you will be returned automatically to Simply Wines Pty Ltd Online website and we will send you an e-mail confirming the transaction.

  Please note that when you make a credit card purchase your credit card details are entered directly into the Bank's systems and do not pass through and are not retained on Simply Wines Pty Ltd’ systems.

  Simply Wines Pty Ltd may contact you to confirm your order prior to dispatch.

  EXCLUSIONS

  While Simply Wines Pty Ltd takes responsibility for the security of your data on our systems, we do not take responsibility for any unauthorised access to your personal information or loss of or corruption of data caused by any computer virus or Trojan horse or via any system from an Internet Service Provider linking your computer system with ours.

  If you have any reason to believe that there has been unauthorised use of your personal information, such as your password or credit card details, please notify us immediately.

  QUESTIONS

  Simply Wines Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

  Call: 0400 006 505

  Post: PO BOX 1214 Hampton North, 3188, Melbourne, Victoria, Australia

  E-mail: sales@simplywines.net.au

   
• Shipping & Refund policy

  Shipping & Refund policy

  x

  Shipping & Refund Policy

  Conditions of Free Delivery

  1. Delivery to the Melbourne and Sydney Metropolitan area will be free of charge for any order over $180 in value or for any order of 12x750ml bottles or more. Any orders of less than either $180 or 12 bottles will attract a delivery charge of A$10.00.
  2. Orders under A$180.00 in value to delivery areas outside the Melbourne and Sydney Metropolitan area will attract delivery fees. For determination of your delivery area and charges please email sales@simplywines.net.au.

  Important information regarding deliveries

  1. If applicable, delivery fees and charges will be added to your order.
  2. To ensure prompt on time deliveries please provide a telephone number for the delivery address and instructions if no one is home.
  3. Our Courier cannot deliver to PO Box addresses.
  4. If you request the wine to be left at your premises while no one is home, Simply Wines cannot take responsibility for lost or stolen wine.

  Persons ordering alcohol must be over 18 years of age.

  All stock subject to availability and increases in government charges and wholesale prices.

  Refund Policy

  If you are not satisfied with the wine you purchased Simply wines will cheerfully refund or replace to an equivalent value.

   

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ABN: 55 813 053 108